Below FAQ are some common concerns of our customers before purchasing their desire outfits.
If you have other questions, please just send it to info@cocoon.pk.
Frequently Asked Questions
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and Visa/Mastercard. You can also choose to pay at the door with cash on delivery (COD) for select locations.
Q: How long does it take to process my order?
A: Orders are usually processed within 5-6 business days. You'll receive a confirmation email with tracking information once your order ships.
Q: What are your shipping rates?
A: Shipping rates vary depending on your location and order total. You can see the estimated shipping cost during checkout before placing your order.
Q: Do you offer international shipping?
A: Yes we have international shipping with additional courier charges across the globe.
Q: What are your dresses made of?
A: We use a variety of soft and sustainable fabrics, like organic cotton, linen, bamboo, and recycled materials. We prioritize comfort and eco-consciousness in all our clothing.
Q: Do you offer different sizes and fits?
A: Yes, we have a range of sizes from XS to L and various fits to flatter different body types. Be sure to check our size charts or contact us for help finding the perfect fit.
Q: How do I care for my dresses?
A: Most of our garments are machine-washable, but we recommend checking the care label for specific instructions. You can also find washing tips on our product pages.
Q: Do you offer any ethical or sustainable practices?
A: We're committed to ethical and sustainable practices throughout our supply chain. We work with fair-trade partners, use recycled materials whenever possible, and minimize our environmental impact.
Q: How can I contact you?
A: We're always happy to hear from you! You can reach us by email at info@cocoon.pk, phone at 03069586020, or through our contact form on the website.