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EXCHANGE POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied, we are happy to offer you an exchange for a different item.

EXCHANGES:

  • All exchanges must be postmarked within seven (7) days of the purchase date.
  • All returned items must be in new and unused condition, with all original tags and labels attached.

EXCHANGE PROCESS:

  1. Email customer service at customerservice@cocoon.pk with your order number and the item you wish to exchange.
  2. We will reply with an email confirmation and instructions for sending the item back.
  3. Once we receive your return and verify its condition, we will ship your new item to you.

RETURN SHIPPING:

  • You are responsible for the cost of returning the item to us.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0321-8288119

customerservice@cocoon.pk

NOTE:

  • This policy replaces the previous return and refund policy.
  • We no longer offer refunds for any reason, only exchanges.

This revised policy removes the refund section and clarifies that only exchanges are offered. It also emphasizes the customer’s responsibility for return shipping costs. Remember to update this policy on your website and any other relevant materials.