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Frequently Asked Questions/Answers

Ordering & Shipping:

Q: What payment methods do you accept?

A: We accept all major credit cards, debit cards, and Visa/Mastercard. You can also choose to pay at the door with cash on delivery (COD) for select locations.

Q: How long does it take to process my order?

A: Orders are usually processed within 5-6 business days. You’ll receive a confirmation email with tracking information once your order ships.

Q: What are your shipping rates?

A: Shipping rates vary depending on your location and order total. You can see the estimated shipping cost during checkout before placing your order.

Q: Do you offer international shipping?

A: Not yet, we didn’t offer any international shipping nowadays.

Q: What is your return policy?

A: We want you to love your Cocoon Dresses! If you’re not satisfied with your purchase, you can return or exchange it within 7 days for a full refund or store credit. For more details, read this article: https://cocoon.pk/refund-policy/

Products & Materials:

Q: What are your dresses made of?

A: We use a variety of soft and sustainable fabrics, like organic cotton, linen, bamboo, and recycled materials. We prioritize comfort and eco-consciousness in all our clothing.

Q: Do you offer different sizes and fits?

A: Yes, we have a range of sizes from XS to L and various fits to flatter different body types. Be sure to check our size charts or contact us for help finding the perfect fit.

Q: How do I care for my dresses?

A: Most of our garments are machine-washable, but we recommend checking the care label for specific instructions. You can also find washing tips on our product pages.

Q: Do you offer any ethical or sustainable practices?

A: We’re committed to ethical and sustainable practices throughout our supply chain. We work with fair-trade partners, use recycled materials whenever possible, and minimize our environmental impact.

Other FAQs:

Q: Do you have physical stores?

A: We currently operate online only, but we’re always looking for ways to expand! Stay tuned for future store updates.

Q: Can I gift wrap my order?

A: Not yet! We didn’t offer any gift wrapping. but we’re always looking for ways to expand.Stay tuned.

Q: Do you offer any discounts or promotions?

A: Yes, we often have sales and promotions throughout the year. Be sure to sign up for our newsletter or follow us on social media to stay in the loop!

 

Q: How can I contact you?

 

A: We’re always happy to hear from you! You can reach us by email at customercare@cocoon.pk, phone at 0321-8288119